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| Frequently Asked Questions |
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- How many days for shipping?
- Do you offer Express Shipping?
- Do you accept telephone orders?
- Can I call in to track my orders?
- Are my credit card information safe?
- Why is some packaging different than what i had purchased before?
- What happen if a wrong product is shipped or damaged in transit?
- How many days for shipping?
Shipping is between 7 to 12 business days anywhere in the USA and WorldWide.
Roads and Weather Conditions may affect delivery times
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- Do you offer Express Shipping?
Yes, we have paid Express Shipping, takes 3 to 5 business days.
Select Express shipping at checkout.
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- Do you accept telephone orders?
No, we do not accept telephone orders. We keep our orders strictly online to better manage our orders with all the required shipping info being fill in by you, our customer. Thus allow us to minimize order entry error
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- Can I call in to track my orders?
We find it more efficient to track your orders online, by eliminating communication error and input error, like the wrong shipping address, etc. Just drop us a note with your invoice number at sales@globalderma.com
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- Are my credit card information safe?
Yes, we use the reputable Paypal as your payment gateway. We at GlobalDerma DO NOT have any information on your credit card. The only information we have of you is your shipping address for orders process. The credit card information you enter are retain at the reputable secured Paypal
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- Why is some packaging different than what i had purchased before?
Manufacturers sometimes have different packaging for different markets, different times, marketing or regions. The product you receive is genuine up to date manufacturer products.
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- What happen if a wrong product is shipped or damaged in transit?
This is very unlikely but in any event if it happens. GlobalDerma will ship you a replacement or issue you a full refund.
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